Shipping policy

Digital Delivery Policy

Last updated: August 2026

Brazilliant primarily offers digital educational products and online language-learning services. Unless expressly stated otherwise on a product page, no physical products are shipped.

1. Digital Products

Digital products may include:

e-books and digital guides;
workbooks and worksheets;
language-learning materials;
downloadable educational resources;
digital travel and cultural guides;
online courses or other digital content.

Digital products are delivered electronically. No physical copy will be shipped unless this is expressly stated in the product description.

2. How Digital Products Are Delivered

After successful payment, customers will receive access to their purchased digital product through the delivery method indicated during checkout or on the relevant product page.

Depending on the product, access may be provided through:

a download link;
an order confirmation page;
an email sent to the address provided during checkout;
an online account or learning platform;
another electronic delivery method clearly communicated before purchase.

Customers are responsible for providing a valid and accessible email address when placing an order.

3. Delivery Time

Where a product is advertised as immediately available, access will normally be provided shortly after successful payment.

Occasionally, delivery may be delayed due to payment processing, technical issues, email filtering, platform interruptions, or other circumstances outside our reasonable control.

If you have completed your purchase but have not received access to your digital product, please contact Brazilliant so that we can assist you.

4. Download and Access Problems

If a download link does not work, a file cannot be opened, or you experience another technical issue with your purchase, please contact us and include your order information and a brief description of the problem.

We will take reasonable steps to restore access or provide an appropriate solution.

5. Online Lessons and Educational Services

Language lessons, workshops, consultations, and other live educational services are not shipped and do not require physical delivery.

Information regarding scheduling, access links, platforms, and any materials required for a session will be communicated electronically.

Customers should ensure that they have access to a suitable device, a stable internet connection, and any software reasonably required to participate in an online session.

6. Physical Products

Brazilliant does not currently offer physical shipping unless a particular product page expressly states otherwise.

If physical products are introduced in the future, the applicable shipping costs, estimated delivery times, destinations, and other relevant conditions will be communicated before the customer completes the purchase.