Return & Refund Policy

Last updated: August 2026

At Brazilliant, we want every learning experience to be clear, valuable, and thoughtfully designed. This Return & Refund Policy explains how cancellations, refunds, and digital purchases are handled.

1. Digital Products

Brazilliant offers digital educational products, which may include language guides, workbooks, learning materials, downloadable resources, digital books, and other digital content.

Because digital products are supplied electronically and may be made available immediately after purchase, they cannot generally be physically returned.

Where required by applicable consumer law, before receiving immediate access to digital content, you may be asked to expressly consent to the beginning of the digital supply and acknowledge that this may result in the loss of your statutory right of withdrawal once supply has begun.

This does not affect any rights you may have if the digital content is defective, inaccessible, incorrectly supplied, or otherwise does not conform to the purchase agreement.

If you experience a technical problem accessing a digital product, please contact us so that we can help resolve the issue.

2. Language Lessons and Other Services

Brazilliant may offer individual language lessons, group lessons, consultations, workshops, or other educational services.

Cancellation and rescheduling conditions applicable to a particular service will be communicated at the time of booking or before the service begins.

Where a statutory right of withdrawal applies to a service purchased online, it will be respected in accordance with applicable consumer law.

If you request that a service begin during the applicable withdrawal period, specific rules may apply to services already performed.

3. Refunds

Refund requests are assessed according to the type of product or service purchased and the consumer rights applicable to that purchase.

Where a refund is legally due, it will be processed using the original payment method unless otherwise agreed.

Processing times may vary depending on the payment provider or financial institution.

4. Incorrect or Defective Digital Content

If you receive the wrong product, cannot access your purchase, or believe that the digital content is defective, please contact Brazilliant and include your order information and a brief description of the problem.

We will review the issue and, where appropriate, provide access to the correct content, remedy the problem, or issue a refund in accordance with applicable law.

5. Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory rights available to consumers under Romanian or European Union consumer protection law.

Where applicable law provides rights that are more favorable than the provisions of this policy, those statutory rights will apply.

6. Contact

For questions regarding cancellations, digital purchases, or refunds, please contact:

Brazilliant Language School
Email: brazilliantlanguageschool@gmail.com
We aim to handle every request fairly, clearly, and in accordance with applicable consumer protection law.